No right of withdrawal

Tiveo contracts exclusively with businesses within the meaning of § 14 BGB (German Civil Code). The statutory right of withdrawal for distance contracts (§ 312g in conjunction with § 355 BGB) is available only to consumers. It therefore does not apply to Tiveo.

Who counts as a business

A business is anyone who concludes the contract in the exercise of their trade, business or profession: a limited company as much as a craft business, a medical practice or a law firm. Anyone who books Tiveo for such an establishment to plan the absences of its employees is, as a rule, acting as a business. We cannot conclude a contract for private purposes, such as planning a family’s holidays.

What applies instead

The free plan has no fixed term and no payment obligation. You can take your time trying Tiveo before booking a paid plan. A paid plan can be cancelled at the end of any billing period, and for annual billing at the end of the paid year: in the customer portal or in text form, for example by email to info@tiveo.de. The plan continues until then; afterwards your company carries on in the free plan and all data is kept. Nothing is refunded for a billing period that has begun. The details are set out in the terms and conditions, in particular § 8. Only the German version of that text is legally binding.