- Is the free plan just a trial?
- No. The free plan costs €0, has no fixed term and does not turn into a paid plan by itself. It can still be terminated, by us as well: we can end it with one month’s notice to the end of a month and change its scope, such as the number of employees, with one month’s notice, or sooner for security or legal reasons. We announce both in text form (§ 8(7) and (8) of the terms). When the contract ends, you can still export your data for 30 days (§ 14(2) of the terms).
- Is there a free trial of the paid plans?
- Yes, a trial month: a paid plan of your choice can be used for a month free of charge, with no payment method and no subscription, once per company and per owner. During the trial month you can switch plans without it starting again. We remind you a week and a day before the end. If you book nothing, your previous plan applies again afterwards; nothing is deleted (§ 5a of the terms). If it no longer fits, the plan limit applies (§ 5(3) of the terms). If you only want to look around first, open the demo without signing up.
- What happens if we have more than five employees?
- At 80 percent the owner and administrators get a message. With more than five, you cannot add or invite further employees or enter or request new absences until the limit is met again, for example after a plan change or during the trial month. Existing access and entries stay usable, import still works, and nothing is charged retroactively (§ 5(3) of the terms). If the limit stays exceeded despite our request, we may pause imports too (§ 5(4) of the terms).
- Do people who are only in the calendar count?
- Yes. Every person you manage in Tiveo as an employee counts, with or without an account of their own. People who have left no longer count from the day after they leave, and neither do dormant records or future employees before their start date.
- Can we take our data with us if we stop?
- Yes. The CSV exports are part of the free plan too: the team calendar, the year overview per person and the leave balances, which Excel opens directly. You can download all your data together as a full export at any time, on every plan and free of charge. If the contract ends, you still have 30 days for this (§§ 13 and 14 of the terms).
- Where is the data stored on the free plan?
- On the same server in Germany as on every other plan, run by us. Annex 3 of the data processing agreement and the “Security” page list the service providers involved.