Service status
Incidents we know about and announced maintenance are reported here.
Known incidents
Known incidents are listed here; if none is listed, we are not aware of any. If you notice a problem, please write to us at info@tiveo.de.
Maintenance
Planned maintenance is usually announced at least 72 hours in advance, both here and by email to owners and administrators. Where possible it takes place outside normal working hours; urgent security work may be needed at short notice.
What we do and what we do not guarantee
We do not guarantee an availability percentage, nor a response or resolution time. Tiveo is run by one person, and a promise that cannot be kept at three in the morning would be misleading. What we do: incidents we know about are reported here. On paid plans we answer email requests Monday to Friday, except public holidays in North Rhine-Westphalia, usually within 24 hours (§ 12 of the terms). We back up the database automatically every day and keep backups for 90 days at most (§ 11(5) of the terms). We mirror uploaded files such as supporting documents every night. The mirror only holds the latest state and there are no older versions, so keep copies of the files outside Tiveo as well.